"Part of HCLSoftware Portfolio, Quest Informatics provides comprehensive aftermarket service lifecycle solutions for equipment manufacturers to differentiate through service excellence."
Q. Value that Excon has delivered over the years
• Excon has been a pivotal platform for us to showcase our mettle in aftermarket digital transformation and opportunity to raise awareness of how equipment manufacturers can embrace modern technology to streamline their value chain, deliver unmatched aftermarket services and attain their sustainability goals.
• We have participated in 9 editions of EXCON and notice how the aftermarket has increasingly become a strategic focus for our clients and increased their digital spending. Global industrial machinery repair/aftermarket services is one of the fast-growing segments with a CAGR of 7.4%.
• In the 12th edition of Excon, we anticipate more interest in our digital solutions like digital parts catalog, field service management, dealer management system, service management, and remanufacturing that has been helping equipment manufacturers differentiate through service excellence.
Q. Why Construction Equipment Manufacturers are partnering with HCLSoftware
• Proven Expertise: 32 years of experience in providing cutting-edge software solutions in aftermarket
• Global Reach: Serving industries worldwide with a diverse clientele.
• Industry Recognition: Acknowledged as a leader in aftermarket digital transformation.
• Innovation Focus: Continuous investment in technology and industry-driven solutions.
• Client Success Stories:
Demonstrated success in enabling business transformation.
Our solutions and services have always emerged from keenly hearing to customers about their aftermarket challenges and we provide appropriate technology based solutions addressing these challenges. OEMs, their Dealer & other stakeholders want to improve Service, Inventory, Sales, Training, CRM, Request/ Complaint Management etc. However, data generated by several resources/systems and its integration to predict & proactively address business challenges on breakdown, inventory, and service related needs is a huge challenge. Extending legacy ERPs with emergent modular products and technologies is another challenge they face. These are universal problems across different industries for all players managing aftermarket business. So whenever a customer approaches us with their challenges, we first do a thorough audit of the company’s process and identify root causes, and suggest appropriate solutions based on our knowledge repository of bestin class solutions.
Q.Technology products and solutions offered by Quest Informatics in relation to the construction, construction equipment, and allied businesses
• We’re fundamentally transforming the way our customers — and we — do business. Being a little bit digital won’t cut it, they need the extra spark. They need to be Digital+. And that’s what we are showcasing at Excon. We have an extensive portfolio of HCLSoftware under Business Cloud that offers businesses with cutting edge solutions that meet the demands of the Digital+ economy like dealer management system, field service management, digital catalog, parts eCommerce, remanufacturing and so on.
• Using our digital catalog solution, a large European company manufacturing crushers and screeners is saving 80% time during ordering parts. Their field force is able to access parts information and documents even from remote locations with poor internet connectivity using our mobile app.
• A global commercial vehicle manufacturer has leveraged our remanufacturing solution in their workshop which improved reman production by 20% year-on-year.
• A mining and excavation company leveraged our field service management solution that increased their service revenue by 57%, with deep insights and captures free of cost jobs.
• A global agricultural equipment company implemented our dealer management system and now fulfills an impressive 500 parts orders each day. CM
